While we're a publicity service helping get your great stories in the hands of the media when they need it, we’re heavily reliant on being able to get our Drink Up! Alerts (emails) delivered to you in the first place.
And NOTHING upsets us more than hearing that our Sourcey subs have stopped receiving our Drink Up! Alerts.
Not by choice, mind.
We’re talking about when you miss our emails because they’ve just stopped appearing in your inbox.
There are several reasons for this. But the most common is because your email service provider (ESP) is concerned that our email is spam. (Wha? How very dare they!)
But we understand why this is. Sometimes our call out subject matter can be... ummm... misunderstood. And in an effort to protect you, these pesky ESPs block them from your inbox.
Nonetheless, YOU’RE the boss and what you say goes. So, to make sure you make it clear to your ESP that you WANT to continue to receive our Drink Up! Alerts, you need to whitelist our domain (firstname.lastname@example.org) and ensure we’re recognised as a ‘Safe Sender’.
For instructions on how to do this with your particular ESP, you can Google search: ‘How to whitelist email address in [enter ESP]’ and you should see step-by-step instructions on what you need to do. Or...(because why re-invent the wheel?)...
STEP 1: Firstly, engage with our earlier Drink Up! Alerts (that DID make it to your inbox) by clicking on the links etc. (This helps demonstrate trust in the sender.)
If you don't have any earlier emails, check your Spam/Junk folder for one.
If you don't have any there either, hit us up as this might need help from above. ;)
STEP 2: Then, to ensure we don't get sent to your Spam/Junk folder, open an old Drink Up! Alert, and right click on the email to reveal the Options Menu and 'Junk' option.
See below. You're aiming for the 'Never Block Sender's Domain (email@example.com)' option.
STEP 3: Open any Drink Up! Alert you can find. You’ll see an alert in the message header giving you the option to ‘Click here to download pictures…’.
Click on this and select, ‘Add Sender to Safe Senders list’.
But, if taking ALL of these proactive steps STILL doesn’t ensure our Drink Up! Alerts hit your inbox, hit us up and we’ll see what we can do.