Advanced, Professional and Elite qualifications in Micro, Subtle Expression and Dangerous Demeanour Detection. Master Level in Facial Profiling, NLP, Ericksonian Hypnosis, Results Coaching and Neurological Repatterning.
Coach, Trainer and Consultant in the Art of Reading People
I have spent over 30 years in all walks of business to understand human behaviours; how people think and what makes them tick. What drives them and what motivates them so they can create better teams and produce greater outcomes and profits. In that time I've developed the system of Rapid Trait Profiling and Behavioural Patterns to become a leading world authority in Reading People
Recognising and understanding people's behaviours from young children, school students, mental health, business to parenting, social and private relationships. Coaching and training others in the skills of Reading People.
Aboriginal Culture Walking and swimming Learning new skills
Imagine at the age of 23 finding yourself well and truly in it at the deep end. That’s where I found myself, in charge of a team of much older technicians, one of whom had been my supervisor just a few years earlier, and another 15 years my senior as my second in charge. Add to that my area of responsibility was communicating with the likes of police, banks and large corporations. Needless to say I had my work cut out for me. If that wasn’t enough, my Regional Manager had no technical knowledge or understanding of the nature of our work and he was no support at all. My work area covered Newcastle and Hunter Valley but my responsibility extended to the ends of those communication networks, in some cases to the other side of Australia. As a kid I was always tinkering with electronic and mechanical devices, so solving technical problems was never an issue to me, but now I had human temperaments, emotions and egos to deal with. If ever there was a ‘sink or swim’ situation, this was it. Needless to say, I had my work cut out for me with a huge learning curve ahead.
Over the following 15 years, due to the growth of the business, my staff numbers and responsibilities quadrupled. My main priority was to build strong efficient teams, a great culture and high performance. Building a strong organisation relies on building trust with your people so my career taught me very quickly the value of creating loyal and inspired staff. This was confirmed when I moved from there to start my own business. Two of my staff left and came with me while half the remaining staff would have followed if I had the position for them.
Starting this new business, I went from being a staff member just managing people to being responsible for growing the business, increasing sales as well as managing staff. Having no previous sales experience my learning needed to take on a new phase, because if I didn’t manage the staff and the business, and especially attract new clients, the business would go broke. I had to be open to learn from all quarters and embrace new ideas.
One of my greatest teachers was not textbooks or the information I consumed but came from real life experience, like those in Surf Life Saving Clubs. In just 5 years I moved from being a participant, through the ranks of Club Captain and Zone Supervisor looking after three clubs while taking the membership of my own club from 40 active members to 120.
During that time, I was awarded Regional Surf Life Saver of the Year for my services to Surf Life Saving, the first time ever that a member of our club had won this prestigious award. I was then nominated for the State Level Surf Life Saver of the Year award. Without realising it, these experiences were the foundation for the interpersonal skills and people relationship building that sowed its seeds in this time.
It was all about Human Behaviour. In the first 20 years of my real working life I had worked as a supervisor for someone else’s business, a business owner leading and managing people and at the Surf Club eventually responsible for 120 people. And every time I was successful at growing the teams and business. So what was it that made me so successful? What was it that I was consciously unaware of, yet unconsciously competent in?
I knew if I could have a greater understanding of human behaviour, how to read it, understand it and even positively influence it, I could not only become more effective at what I do but I could help many more people. So the quest began.
If there was one thing I’d learnt over the years it was that no two individuals are exactly alike, nor should they be treated as if they were. Something the sales training of the day didn’t reflect. The more I learnt the more I questioned what was being taught. I realised what was missing was the allowance for individual personalities, the differences that make us each unique.
The question was how to recognise and understand the differences. For many years I’d used psychometric assessment questionnaires in the attempt to detect a person’s personalities. However, I found all of the tests to have too many shortcomings. You can’t put questionnaires in front of young children. They simply just don’t understand the questions and if you could you’d have to ask very basic questions that would have no value. For similar reasons psychometric testing is restrictive by different cultures, language and with the subject’s varying levels of education.
I found the greatest problem was in the emotions and on two different levels. I was brought in by the owners of a FOREX training school to find out why all of their adult students were continually losing money. Their trainer at the time was an accomplished trainer and trader, so they were getting the best training possible. In the class every student performed well yet when they started “live” trading they all lost money. Some losing it “hand over fist”. The reason had to be in their individual personalities, their emotions and their connection to money. I found other schools were having the same problem. To me, it was obvious that there was a need for a “psychology of trading” program.
At the insistence of ex-students from a number of different schools I started running my own courses. I developed a world first program designed to uncover each student’s individual personality while teaching them the technical tools of trading. I knew that when they each understood their own personality; what pushed their buttons and why and when they do what they do, they would have a far better chance to become successful traders. This is where I found one of the greatest problems of psychometric profiling. In the early part of each course, too often I found the student didn’t “fit” the profile their psychometric test gave. I found out that the students had tried to guess what personality they needed to have to be a good trader. They thought that if they could act like a great trader that they would get better results. If there is one thing we know, it is that under stress we all revert back to our own personality. And that was the personality they and I needed to understand.
This was not the only place that a person’s emotions distort the results of a psychometric test. If you’re feeling great or on the other hand say you’ve had a fight with your spouse or suffered road rage on the way to do a psychometric test, your emotions will impact on how you feel about the questionnaires. Your results will be different each time.
The other side of the emotions problem is from the person running the assessment. Too often I’ve heard people who conduct assessments say that they can observe a person’s behaviour and know exactly what personality type the subject is. However, we know that two people observing a third person quite often will see that person differently. We all make judgements based on our emotions and how we see ourselves and we judge other people in relationship to our own emotional state. So as our own emotions change, so will our interpretation of other people. There had to be a better and far more accurate way to recognise someone’s personality. I wanted and needed a way to read any person; young or old, male or female. In any situation and separate from emotions of everyone involved. The emotions, more than anything else, had to be taken out of the equation. Psychometric profiling also put people into boxes. They categorise people into as many as 16 different personality types, which is like saying every Young, Tall, Caucasian Males is the same as the next. With that being the case I might as well have relied on their star signs to predict their personalities. I felt that profiling people like this was not only thwart with errors, it also didn’t respect the person being profiled. For the next 10 years I immersed myself in the study of human psychology, the role emotions play and looked for what makes each of us uniquely different to each other.
The solution was found when I linked 2 major points. Firstly, if our neurology and physiology; our minds and bodies are continually impacting on each other, then our thoughts and emotions must impact on our long-term physical appearance as well. Secondly, any muscle that is used repeatedly grows in size and definition, creating ridges and crevices. If the emotions can be detected in facial expressions then personality traits can also be found in facial features, which are the result of those repeated expressions and corresponding muscle movements. And if that was so then we could read a person’s personality without any of the shortcomings of psychometric profiling and we could understand their emotions and anticipate how they would act under different circumstances.
I started extensive research into facial features, including how they develop and change over time. Investigating a number of different systems around the world, I found the one that made the most sense to me. I refined it further to develop Rapid Trait Profiling and I now had my answer to reading personalities. As RTP is based on dimensions between facial features, it’s proven to be unaffected by emotions. Now, and without any of the shortcomings I’d experienced before with psychometric profiling, I could profile any individual of any age, gender or emotional state, anywhere at any time. It meant I could treat each individual respectfully; as an individual in their own right, without labels or stigma.
At the same time, I researched Facial Expressions and their role in emotion. I trained with the world’s leading authorities in the field of Micro and Subtle Expression detection. Micro and Subtle expressions occur as a person unconsciously responds to a situation or to something that is said. They “fire” unconsciously and shut down the moment the conscious mind kicks in, which means they can be very subtle. They are very short in duration, between one fifth and one twenty fifth of a second. They are the indicators that “leak” a person’s true emotions and I learnt to read them at an elite level of accuracy. The face was now giving me so much information. On one hand, showing me a person’s personality and on the other, their emotional state. Not being satisfied I wanted to take that even further. Having read body language for several decades I knew how much information our subtle body movements gave away. Reading these movements in conjunction with the expressions added further power the mix. The three skills now told me everything I needed to know about a person’s conscious and unconscious behaviours. But what do you now do with that information?
I needed to be able to test what I was reading and communicate those findings. NLP again gave me the words I needed confirm what I was seeing. And together the four skills form Rapid Pattern Profiling, which has proven to be a Game Changer in the Art of Reading People. I haven’t found a situation they, in one combination or another, can’t be used to build relationships and overcome problems.
I’m yet to come across any situation where Rapid Trait Profiling and Rapid Pattern Profiling can’t be used. I’ve had great results in; • Business Leadership • Personal Relationships • the Dating Scene • guiding parents in raising their children and recognising their natural gifts and learning styles • in areas of Mental Health